Today’s acknowledgement goes out to Andrew Trillo~ Professional Salesperson, Capistrano Ford, CA
“It’s nice to see and use a fresh approach on selling and not just closing strategies…but building lifelong friends and relationships with my customers. Now, I’m not just focused on the sale, but on the customers needs and wants, and doing what is right for them. I am more interested in really getting to know my customers, beyond what they are looking for in a car, but the ‘real’ customer, a friend, their likes, dislikes, and hobbies they enjoy. Regardless if they buy from me or not, they know that I’m here to help and make sure their whole experience is a great one and that they’re happy to share that great experience with friends and others.
I have improved my skills by focusing on loving my customers and treating them with respect. As a result, those customers have confidence and trust in me, and have gone to work for ME. I have gotten 6 referrals that have all bought within the last 3 months..
I have increased my average sales and increased my grosses, and I am also working on ways to attract more people to my dealership to build my book of business by using social media and following up with customers that didn't buy previously. I really instill in my customers that this is a comfortable and easy place to do business, and that I actually care for their well-being and want to make sure their car buying experience was memorable.”
Congratulations Andrew! Thank you for representing our industry well, and changing it for the better!
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